Frequently Asked Questions
Can I use an independent repair shop while my car is under warranty?
Absolutely! An impartial periodic check of your vehicle protects your long term interests, particularly if you plan on keeping your car for a long time. If your car is under warranty, we will prepare a list of any items covered under the warranty that may need attention for you to present to the dealer. An unfortunate fact of life is that most dealer technicians won’t look too hard at your car for defects while it is under warranty. Warranty repairs don’t pay as well as retail repairs do!
How often should you change your oil?
Have you noticed how oil change intervals suddenly stretched to 15,000 kilometers when the manufacturers began to foot the bill for your maintenance? That’s a long period of time and mileage without even a safety check (which they won’t do for free.) We have seen those vehicles subjected to the manufacturers’ recommended maintenance schedules at 70, 80 and 90,000 kilometers. We are dealing with the consequences of these extended oil change intervals such as failed valve lifters, frozen Vanos (variable valve timing) actuators, pieces of oil filter material clogging oil pump pickup tubes, and so on.
A more frequent maintenance schedule is not only important for safe operation of your vehicle, but will pay handsome dividends in longevity for the long-term owner. Autospiel Ltd.. recommends an interim oil change, depending on your type of driving, at 5,000 to 7,000 kilometers, even if your car requires synthetic oil. This maintenance interval also allows our technicians to inspect your vehicle for proper function and safe operation.
My warranty is about to expire. Should I have the dealer check the car over?
Well, it depends on who you are comfortable with. It is always a good idea to have an impartial, qualified facility inspect your car. Autospiel Ltd. offers a Pre-Warranty Expiration Inspection that includes a complete inspection of your car and we will document any warrantable items that require repair. Why pay for something yourself that wasn’t detected under the warranty period? Click here to schedule an appointment for a Pre-Warranty Expiration Inspection.
Extended warranties. Are they worth it?
An extended warranty is essentially an insurance policy. Read the fine print and do your homework on the warranty company. We cannot stress this enough. There are a few good after market warranties out there, but there are many very dissatisfied people who haven’t got the coverage they thought they were purchasing, or worse, the warranty company folded its tent and left them without coverage. Purchase a policy while your car is still under the manufacturer’s warranty; you’ll get more coverage for less money. Ensure that wear and tear items are covered and that you pay one deductible per visit, not per repair. Autospiel Ltd.. honors most extended warranty policies and will gladly do the claim filing for you.
My car is under warranty, and the dealership told me they must service the car.
Not so – you may choose to have your car serviced by any qualified independent repair facility. Autospiel Ltd. meets all manufacturers’ requirements to keep your warranty current, and we use only original equipment quality parts to maintain your vehicle. Unless you have a service contract with your dealer for free maintenance, you may service your car with us.
Monday – Thursday:
7:00 am – 6:00 pm
Friday, Saturday & Sunday: Closed
We brought our BMW X5 here to have a coolant leak repaired. The service was outstanding and honest. The price was 3 times less than the BMW dealership had quoted us as well. It is great to know we have a place to bring our vehicle that we can trust. Thank you Autospiel!
Last year I had an issue with the frame of my car; there was water getting in somehow and it was pooling on the floor and creating moisture everywhere. Phil and the team at Autospiel were so determined to figure out the problem and definitely went above on beyond to fix it. I am happy to report that this year there is no leak and the inside of my car is dry as a bone!
Whenever I have a issue, I know I can pop into Autospiel and ask them for advice. I would not go anywhere else!
I’ve been going to Autospiel for a couple of years now. I bought a used VW Tiguan where the local dealer was unable to diagnose problems and fix them. The Autospiel team were terrific at communication, estimates, pricing, and quality. Not only that, they are just a bunch of nice people. Highly recommended.
Autospiel German Auto Speciality
We specialize in German built Cars. BMW, Audi, Mercedes and Volkswagen repair and services. Quality service at an affordable price with personal attention.
3-2333 Government Street
Victoria, BC V8T 4P4